FAQ – Frequently Asked Questions

Your leggings have been cut and sewn with lots of love and are waiting at our shipping partner. From there, they are usually dispatched within 2–3 working days.

If something is currently out of stock, we sew it fresh in our Berlin studio. This can take 5–8 working days. Need your leggings urgently? Get in touch and we'll move your order up in production.

Yes! As soon as your parcel is on its way, you'll receive an email with your tracking number so you can follow your delivery.

Germany (DHL or Hermes): €4.99
EU countries (DHL International): €6.99
Switzerland & non-EU countries (DHL): €14.00

All shipping costs include statutory VAT.

We deliver worldwide. For deliveries outside the EU, please note the information on customs and import charges below.

Yes, of course! There are no shipping costs if you collect your order from our Berlin showroom & studio. We'll let you know by email as soon as your order is ready. You can find our opening hours here.

Yes. As Switzerland is not part of the EU, your parcel goes through customs when it crosses the border. Import charges may apply on delivery: Swiss VAT, customs duties where applicable, and a handling fee from the carrier (e.g. Swiss Post).

These costs are not included in our prices and shipping costs and are not charged by us. You pay them directly to the carrier, either on delivery or by invoice.

The exact amount depends on the value of your order and is set by the Swiss authorities or the carrier. Unfortunately, we have no influence on this. You can get detailed information from the Federal Office for Customs and Border Security (FOCBS) or from Swiss Post.

You cover the return costs yourself. To make sure your parcel reaches us, it must be marked as “returned goods” for customs and come with a customs invoice. Just send us an email and we'll send you the original invoice for the post office.

Important: unfortunately, parcels without this marking will not reach us and will be sent back to you.

You can pay conveniently by:

• PayPal
• Credit card
• Klarna
• Advance payment by bank transfer
• Cash on collection

You'll see which payment methods are available to you at checkout.

If you pay by credit card, your account will be charged as soon as your goods are dispatched.

Yes, you can return your order within 30 days of purchase. You'll find all the information about returns in our returns portal. This does not affect your statutory right of withdrawal – you'll find all the details in our cancellation policy.

It's easy: you can create your free returns label directly in our returns portal at retour.leggins-love.de.

As a small label, we appreciate every bit of support: if you cover the return costs yourself, you help us keep our prices fair. Thank you for your support! 😊

Please send the goods back to us at your own expense. If you would like a flat-rate refund of €4 towards your return costs, just send us an email.

To exchange an item, simply place a new order and send back the original item.

Would you like your leggings in a high-waist, flare or men's style? Then send us an email. We'll check whether the fabric is still in stock or suggest an alternative design.

We're sorry to hear that! Please email us at hallo@leggins-love.de, ideally with a photo. We'll find a solution quickly.

Yes, but only together: items from this promotion can only be exchanged as a whole, not individually.

That's of course possible as part of your right of withdrawal. As the condition for the promotional discount is then no longer met, we offset the discount against your refund: you get back the total amount you paid, minus the regular price of the leggings you keep.

You'll find all measurements in our size guides:

• Size guide leggings
• Size guide shirts
• Size guide short dress

Not sure? Just write to us – we'll be happy to advise you!

You can machine wash our cotton leggings at 30 °C. Turned inside out, the print stays beautiful for longer. You'll find further instructions on the care label.

We collect reviews via the review app Judge.me. After your order, you'll receive an email inviting you to review your leggings.

Reviews marked “Verified” are confirmed to come from customers who have ordered from us. Reviews without this label can also be submitted via the review form in the shop – for these, we don't check whether a purchase was made.

This is the average of all reviews submitted in our shop so far. The number of reviews and the average are updated automatically as soon as a new review is added.

By email at hallo@leggins-love.de or by phone on +49 152 083 451 63. We look forward to hearing from you!